Privacy Policy

PhoneBros ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.phone-bros.com), use our services, or visit our retail locations in Pittsfield, Massachusetts.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We may collect personal information that you voluntarily provide when you use our services, including: your name, email address, phone number, and mailing address when you book a repair, place an order, or submit a trade-in request.

When you trade in a device, we collect device information including IMEI numbers, serial numbers, device model, storage capacity, and condition details. This information is necessary to verify device ownership and determine trade-in value.

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us understand how visitors use our site and improve the experience.

Your device's IMEI or serial number may be checked against third-party databases to verify ownership status. This information is used solely for verification purposes and is not shared, sold, or stored beyond what is necessary to complete the transaction.

Devices reported as lost, stolen, or flagged in national databases will not be accepted for trade-in and may be reported to local law enforcement as required by Massachusetts law.

All payment transactions are processed through Stripe, a PCI-compliant payment processor. PhoneBros does not store your full credit card number, expiration date, or CVV on our servers. Stripe's privacy policy governs the handling of your payment information.

If you use Acima Leasing for financing, your application and financial information are handled directly by Acima under their own privacy policy and terms.

We use the information we collect to: process and fulfill repair orders, trade-ins, and device purchases; communicate with you about your orders, appointments, and account; send transactional emails such as order confirmations and repair status updates; improve our website, services, and customer experience; comply with legal obligations and resolve disputes.

We use email to send transactional messages related to your orders, repairs, and trade-ins. If you subscribe to our newsletter, we may send promotional content about new services, products, and special offers.

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email. Transactional emails related to active orders or repairs cannot be opted out of.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

We do not use third-party advertising cookies or sell your browsing data to advertisers.

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, including payment processors (Stripe), financing partners (Acima), IMEI verification services, and email delivery services.

We may also disclose information when required by law, to protect our rights, or to comply with a legal process.

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information, subject to legal retention requirements; opt out of marketing communications at any time.

To exercise any of these rights, contact us at contact@phone-bros.com.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at:

Email: contact@phone-bros.com

PhoneBros — 369 North St, Pittsfield, MA 01201 — (413) 358-5866

PhoneBros — 1575 W Housatonic St, Unit #1, Pittsfield, MA 01201 — (413) 496-4787